This Cookie Policy explains how Kachingo Casino, operated by AG Communications Limited, uses cookies and similar technologies when you visit https://kachingo-uk-casino.com/. It sets out what these technologies are, why we rely on them, and how you can control them in line with the Privacy and Electronic Communications Regulations (PECR) and the UK General Data Protection Regulation.
By continuing to browse our website after adjusting your cookie preferences, or by clicking “Accept” on our cookie banner, you agree to the use of cookies as described below. If you do not agree, you can change your browser settings or use our cookie preference tool at any time.
What Are Cookies
Cookies are small text files placed on your computer, phone or tablet when you visit a website. They allow a site to recognise your device on return visits, remember choices you have made and gather information about how the site is used. Some cookies are set directly by Kachingo Casino, while others are placed by third parties whose services appear on our pages, such as payment providers or analytics tools.
Alongside standard cookies, we may also use related technologies including pixel tags, web beacons and local storage. Throughout this policy, references to “cookies” cover these related technologies unless stated otherwise.
Why Kachingo Casino Uses Cookies
We use cookies for several practical purposes connected to running a secure and functional gambling website:
- Keeping you signed in during a session and recognising your account across pages
- Supporting age verification and identity checks required under our UK Gambling Commission licence
- Remembering responsible gambling settings, such as deposit limits or self-exclusion status
- Processing deposits and withdrawals securely through our payment partners
- Measuring how the website is used so that we can identify and fix technical issues
- Showing bonus offers and content that are relevant to your account and location
- Preventing fraud, duplicate registrations and misuse of promotions
Categories of Cookies We Use
Strictly Necessary Cookies
These cookies are required for the website to operate and for us to meet our regulatory obligations as a licensed gambling operator. They allow you to log in, move between pages, use the cashier and access account controls such as deposit limits and self-exclusion. Without these cookies, core parts of the website, including secure payment processing, would not work correctly. Because they are essential, these cookies cannot be switched off through our consent tool.
Functional Cookies
Functional cookies remember choices you make, such as your preferred language, display settings or previously viewed games, so that the website feels consistent each time you return. They may also support features like live chat, so that a conversation with our support team is not lost if you move between pages.
Performance and Analytics Cookies
These cookies collect information about how visitors interact with our website, including which pages are visited most often, how long sessions last and whether any error messages appear. We use this information in an aggregated form to understand site performance and improve the layout, game lobby and overall user experience. Analytics cookies do not identify you by name.
Advertising and Targeting Cookies
Advertising cookies are used to display promotions and offers that are more relevant to you, both on our website and on other platforms you visit. They may track your browsing activity across sites and record whether you have already seen a particular bonus advertisement. These cookies also help limit how often the same advert is shown to you and allow us to measure the effectiveness of marketing campaigns run in accordance with UK advertising codes for gambling operators.
Third-Party Cookies
Some cookies on our website are placed by organisations other than Kachingo Casino. These may include:
- Payment service providers who process deposits and withdrawals
- Identity verification providers used during registration checks
- Analytics providers who help us measure website performance
- Game studios and content providers whose titles are embedded in our lobby
- Marketing and advertising networks that support our promotional activity
- Social media platforms linked from our website
These third parties set and manage their own cookies according to their own privacy and cookie notices, which we encourage you to review separately. Kachingo Casino does not control how these organisations use the data collected through their cookies once it leaves our website.
How Long Cookies Remain on Your Device
Cookies fall into two broad categories based on how long they last:
- Session cookies are temporary and are deleted automatically once you close your browser. These are commonly used to keep you logged in while you play.
- Persistent cookies remain on your device for a set period, ranging from a few days to several months or longer, depending on their purpose. These are used, for example, to remember your cookie preferences or recognise a returning visitor.
Managing Your Cookie Preferences
You have control over non-essential cookies through the following methods:
Our Cookie Preference Tool
When you first visit our website, a cookie banner allows you to accept or decline optional categories of cookies. You can revisit and change these preferences at any point by clearing your browser’s stored consent or by returning to the cookie settings link where available on our site.
Browser Settings
Most web browsers allow you to view, delete and block cookies through their settings menu. You can typically choose to block all cookies, block cookies from specific sites, or be notified whenever a cookie is set. Because browsers differ, check the help section of the browser you use for exact instructions. Please note that blocking strictly necessary cookies is likely to prevent you from logging in, depositing funds or using account safety features on our website.
Device and Advertising Settings
Mobile devices often include separate privacy controls for limiting ad tracking. You can also opt out of interest-based advertising from participating companies through industry tools such as the Your Online Choices platform used across the European advertising industry, or through equivalent opt-out pages offered directly by advertising networks.
What Happens If You Disable Cookies
Disabling non-essential cookies will not stop you from browsing our website, but some features may behave differently. You may see less relevant promotions, lose saved preferences between visits, or need to re-enter information more often. Strictly necessary cookies cannot be disabled without affecting your ability to log in, deposit, withdraw or manage responsible gambling settings, since these functions depend on them for security and regulatory reasons.
Cookies and Responsible Gambling
A limited number of cookies support our responsible gambling obligations, including remembering that a deposit limit has been set, that a time-out period is active, or that an account has been self-excluded. These cookies help ensure that protective settings are applied consistently as you move around the website and are treated as strictly necessary for that reason.
Children and Cookies
Our website and its cookies are intended for use by adults aged 18 or over who are legally permitted to gamble. We do not knowingly direct cookie-based advertising or content towards individuals under this age, and age verification checks are supported by strictly necessary cookies described above.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use, the third parties we work with, or changes in UK law and regulatory guidance. Any updated version will be published on this page, and we encourage you to check it periodically so that you remain aware of how cookies are used on our website.
Contact Us
If you have questions about this Cookie Policy or how Kachingo Casino uses cookies, you can contact us using the details below:
- Email: caremail@kachingo-uk-casino.com
- Phone: +44 164 499 0548
- Postal address: 1 Spinningfields, Manchester, M3 3EB, United Kingdom
- Contact form: Contact Us
Kachingo Casino is operated by AG Communications Limited under a licence issued by the UK Gambling Commission, account number 39483. If you are concerned about the impact of gambling on your wellbeing, support is available through BeGambleAware and Gambling Therapy.