Operator and Corporate Information
For customers in Great Britain, Kachingo was associated with AG Communications Limited, a company incorporated in Malta under registration number C48328. AG Communications Limited trades as AspireGlobal and is recorded by the Gambling Commission under account number 39483.
The international Kachingo website was operated by Aspire Global International Ltd, a company incorporated in Malta under registration number C42296, with its registered address at St George’s Business Centre, Level 5, St George’s Road, St Julians, STJ 3200, Malta.
- Great Britain licensing entity: AG Communications Limited
- Country of incorporation: Malta
- Company registration number: C48328
- Gambling Commission account number: 39483
- Current operator-level licence reference: 039483-R-319409-019
- Licence type: Remote casino operating licence, together with other remote permissions shown in the public register
- Regulatory authority: Gambling Commission of Great Britain
- International operator: Aspire Global International Ltd
- International operator registration number: C42296
- Malta licence reference: MGA/CRP/148/2007
The current status of AG Communications Limited may be checked in the Gambling Commission public register.
Territorial Scope
A remote casino operating licence issued by the Gambling Commission authorises regulated gambling services to consumers in Great Britain, comprising England, Scotland and Wales, subject to the Gambling Act 2005, the Licence Conditions and Codes of Practice and other applicable requirements.
The Gambling Commission does not regulate gambling services in Northern Ireland. No statement on this page should therefore be interpreted as confirmation that Kachingo is authorised throughout every part of the United Kingdom. Kachingo currently provides no gambling services through the domains identified on this page.
Age Restriction
Remote casino gambling in Great Britain is restricted to persons aged 18 or over. Any licensed operator must verify a customer’s identity and age before allowing the customer to gamble, deposit funds or receive access to free-to-play casino games that are available only to adults.
Providing false personal information or attempting to use another person’s identity or payment method may result in account suspension, investigation and reporting to the appropriate authorities. Parents and guardians should use device-level controls to prevent access by children.
Anti-Money Laundering and KYC Requirements
Any future operation of Kachingo in Great Britain would require prior regulatory authorisation and full compliance with applicable anti-money laundering, counter-terrorist financing and customer identification requirements. Appropriate controls would include risk-based customer due diligence, transaction monitoring and investigation of unusual account activity.
Identity and Source of Funds Checks
A licensed operator may request documents or information needed to establish a customer’s identity, residential address, age, payment-method ownership, source of funds or source of wealth. Depending on the assessed risk, this may include photographic identification, proof of address, bank statements, payment records or evidence explaining how gambling expenditure is funded.
- Customer details must be accurate, complete and kept current.
- Payments should be made only through methods held in the customer’s own name.
- Enhanced due diligence may be required where higher risk or unusual activity is identified.
- Transactions may be delayed or restricted while lawful checks are completed.
- Suspected fraud, money laundering or terrorist financing may be reported without prior notice where disclosure is prohibited by law.
KYC and AML procedures must not be used as an arbitrary reason to delay a legitimate withdrawal. Requests for information must be relevant, proportionate and handled in accordance with regulatory and data-protection obligations.
Protection of Personal Data
Personal data relating to customers must be processed in accordance with applicable privacy legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018 where those laws apply. Processing must have a valid legal basis and be limited to information necessary for regulatory compliance, account administration, fraud prevention, dispute handling and the protection of legal rights.
Reasonable technical and organisational safeguards should include access controls, secure transmission, authentication measures, activity monitoring, controlled retention periods and procedures for responding to personal-data breaches. Information must not be retained indefinitely unless continued retention is required by law or necessary for the establishment, exercise or defence of legal claims.
Individuals may have rights to request access, correction, deletion, restriction or portability of their information and to object to certain processing. These rights are subject to legal exceptions, including mandatory AML record-retention duties. A person who considers that their data has been processed unlawfully may complain to the Information Commissioner’s Office.
Responsible Gambling Principles
Gambling must be conducted fairly, openly and with effective safeguards against gambling-related harm. A licensed remote operator serving Great Britain must identify relevant indicators of harm, interact with customers where necessary and take proportionate action rather than relying solely on customer requests or fixed financial thresholds.
Player-protection measures should include:
- accessible deposit limits and other financial controls;
- reality checks and clear account activity information;
- temporary time-outs and account closure options;
- effective self-exclusion procedures;
- participation in the national GAMSTOP self-exclusion scheme;
- monitoring for rapid spending, prolonged play, repeated failed deposits and other indicators of potential harm;
- timely intervention where the available information indicates an increased risk to the customer.
Gambling should never be presented as a source of income or a solution to financial difficulty. Anyone concerned about their gambling can obtain confidential support through GamCare and the National Gambling Helpline.
Complaints and Dispute Resolution
Kachingo customers with an account balance, pending withdrawal or complaint should contact the operator’s support team at asg_supportcenter@aristocrat.com. The complaint should include the account holder’s name, registered contact details, a clear description of the issue and relevant transaction references. Sensitive identity documents should be supplied only through a secure channel confirmed by the operator.
The dispute process is as follows:
- Submit the complaint directly to the operator and retain a copy of all correspondence.
- Allow the operator to investigate and provide its final written response.
- If the complaint remains unresolved after eight weeks, or a final response has been issued earlier, refer an eligible gambling dispute to eCOGRA Alternative Dispute Resolution.
- Contact the Gambling Commission where the matter raises a wider regulatory concern. The Commission does not normally decide individual contractual claims or award compensation.
- Where appropriate, seek independent legal advice concerning statutory or contractual rights.
Submitting a complaint to an alternative dispute resolution provider does not remove any legal rights available under applicable consumer law.
Verification of Licence Claims
Customers should verify an operator before supplying personal information or transferring money. The company name, licence status and exact gambling domain should all appear in the official Gambling Commission public register.