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Privacy Policy

Kachingo Casino > Privacy Policy
Last updated: 04/09/2026
Relevance verified: 18/10/2026

Who We Are

Kachingo Casino is operated by AG Communications Limited, a company licensed and regulated by the UK Gambling Commission under account number 39483. Our registered trading address is 1 Spinningfields, Manchester, M3 3EB, United Kingdom. Throughout this Privacy Policy, references to “Kachingo”, “we”, “us” or “our” mean AG Communications Limited operating the website kachingo-uk-casino.com.

We act as the data controller for the personal information collected through our platform. This Privacy Policy explains what information we gather from players in the United Kingdom, why we collect it, how long we keep it and what choices you have regarding your own data. Because we operate under a UK Gambling Commission licence, some of the processing described below is not optional and stems directly from legal obligations placed on regulated gambling operators.

Why This Policy Exists

Running a licensed casino means handling a considerable amount of personal information, from identity documents to betting patterns. We take this responsibility seriously and process personal data in line with the UK General Data Protection Regulation, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations and the requirements set out in the Gambling Commission’s Licence Conditions and Codes of Practice.

By registering an account, browsing our website or contacting our support team, you are entering into a relationship with us that involves the collection and use of your personal data as described in this document.

Information We Collect

The type of information we hold about you depends on how you use our services. Some data is provided directly by you, some is generated through your activity on the site, and some comes from third parties we are required to consult as a licensed operator.

Information You Give Us

  • Full name, date of birth, gender and residential address
  • Email address, telephone number and preferred contact method
  • Username, password and security questions used to protect your account
  • Payment details, including card information, e-wallet identifiers or bank account details
  • Copies of identity documents such as a passport or driving licence, plus proof of address, when requested for verification
  • Details you share when contacting customer support, including chat transcripts and email correspondence
  • Marketing preferences and consent choices

Information Collected Automatically

  • IP address, device type, browser version and operating system
  • Login times, session duration and pages visited on the site
  • Gameplay data, including games played, stakes placed, wins, losses and deposit or withdrawal history
  • Cookie identifiers and similar tracking technologies, described further below
  • Approximate geographic location derived from your IP address, used to confirm you are accessing the site from within the United Kingdom

Information From Third Parties

  • Identity and age verification results from specialist verification agencies
  • Fraud prevention checks from services used to detect suspicious activity or duplicate accounts
  • Self-exclusion status confirmed through the national multi-operator self-exclusion scheme, GAMSTOP
  • Payment confirmation data from banks, card schemes and payment processors
  • Publicly available information used to satisfy anti-money laundering obligations, such as sanctions or politically exposed persons screening

Why We Process Your Data

Each category of processing has a specific legal basis under data protection law. We do not rely on a single justification for everything we do with your information.

Performance of a Contract

Opening and maintaining your account, processing deposits and withdrawals, settling bets and paying out winnings all depend on us handling your personal data. Without this processing, we would not be able to provide you with access to the casino.

Legal Obligation

As a licensee of the UK Gambling Commission, we are required to verify your age and identity, monitor for signs of problem gambling, screen for money laundering and terrorist financing risks, and retain certain records for a set period. These obligations arise from the Gambling Act 2005, the Licence Conditions and Codes of Practice, and applicable anti-money laundering legislation, and they override any preference you might otherwise have to limit this type of processing.

Legitimate Interests

We process data to prevent fraud, keep our systems secure, improve the reliability of our platform and understand how players interact with our games. Where we rely on legitimate interests, we balance our operational needs against your right to privacy and will not use this basis where it would be unfair to you.

Consent

Where consent is the appropriate basis, such as for marketing emails, SMS promotions or non-essential cookies, we ask for it clearly and separately from other terms. You are free to withdraw consent at any point, and doing so will not affect the lawfulness of processing carried out before your withdrawal.

How We Use Your Information

  • Creating and administering your player account
  • Verifying your identity, age and place of residence before permitting play
  • Processing deposits, wagers, winnings and withdrawals
  • Detecting and preventing fraud, money laundering and unauthorised account access
  • Monitoring gambling behaviour to identify markers of harm and applying safer gambling tools where appropriate
  • Responding to customer support enquiries and resolving disputes
  • Sending service messages relating to your account, such as security alerts or changes to terms
  • Sending promotional offers and bonus information, where you have agreed to receive them
  • Meeting reporting obligations to the Gambling Commission, HMRC and other relevant authorities
  • Maintaining records required by law, including transaction histories and communication logs

Sharing Your Information

We do not sell personal data. We do, however, share information with a limited number of third parties where necessary to run the casino lawfully and safely.

  • Payment providers and banks, to process deposits and withdrawals
  • Identity verification and fraud prevention agencies, to confirm your age and identity
  • GAMSTOP and other self-exclusion databases, to honour exclusion requests across the industry
  • The UK Gambling Commission and other statutory bodies, where disclosure is legally required
  • Auditors, legal advisers and regulatory consultants supporting our compliance functions
  • IT hosting providers and software suppliers who help operate the platform on our behalf
  • Law enforcement agencies, where we are compelled to disclose data by court order or statute

Any third party processing data on our behalf is bound by a written agreement requiring them to protect that information to a standard consistent with UK data protection law.

International Transfers

Some of our service providers operate outside the United Kingdom. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, adequacy regulations recognised by the UK government, or Standard Contractual Clauses adapted for UK use. You can request further details about the safeguards applied to a specific transfer by contacting us using the details at the end of this page.

Cookies and Similar Technologies

Our website uses cookies and comparable technologies to keep you signed in, remember your preferences, measure site performance and, where you consent, deliver relevant advertising. Some cookies are strictly necessary for the site to function and cannot be switched off, while others require your agreement before they are set.

You can manage cookie preferences through the settings displayed when you first visit the site, and you can also adjust or withdraw consent at any time through your browser settings. Blocking certain cookies may affect how parts of the website work, including your ability to remain logged in or to see personalised offers.

How Long We Keep Your Data

We retain personal data for as long as your account remains active and for a further period afterwards to meet our regulatory obligations. Financial transaction records, identity verification documents and communication logs are typically kept for at least five years following account closure, in line with anti-money laundering requirements. Some data, such as records relating to self-exclusion or complaints, may be retained for longer where there is a continuing legal or safeguarding reason to do so.

Once retention periods expire, data is securely deleted or anonymised so that it can no longer be linked back to you.

Keeping Your Information Secure

We apply technical and organisational measures designed to protect your personal data against unauthorised access, alteration, loss or disclosure. These include encryption of data in transit, restricted access controls for staff, regular security testing and monitoring for unusual account activity.

No online system can guarantee absolute security. If you believe your account has been accessed without your permission, or you suspect any other security issue, contact us immediately so we can investigate and take appropriate action.

Your Rights

Under UK data protection law, you have a number of rights concerning the personal data we hold about you.

  • The right to be informed about how your data is used
  • The right to access a copy of the personal data we hold about you
  • The right to have inaccurate or incomplete data corrected
  • The right to request erasure of your data, subject to our legal retention obligations
  • The right to restrict or object to certain types of processing
  • The right to data portability, where technically feasible
  • The right to withdraw consent at any time where processing relies on consent
  • The right to lodge a complaint with a supervisory authority

Please note that some rights, particularly erasure, cannot be exercised where retaining the data is necessary for us to meet our obligations as a licensed gambling operator. To exercise any of these rights, contact us using the details provided below. We may need to verify your identity before actioning a request, and we aim to respond within one month.

Marketing Communications

We will only send you marketing messages by email, SMS or push notification if you have given clear consent to receive them. You can opt out at any point by using the unsubscribe link included in our emails, adjusting your communication preferences in your account settings, or contacting our support team directly. Opting out of marketing will not stop us sending essential account or transactional messages.

Protecting Children and Vulnerable People

Our services are strictly for individuals aged 18 or over who are legally permitted to gamble. We do not knowingly collect personal data from anyone under this age, and identity verification checks are designed to prevent underage access. If we discover that an account belongs to a minor, it will be closed immediately, any funds handled in line with our terms, and the relevant records retained only as far as legally necessary.

We also apply monitoring tools intended to identify signs of gambling-related harm and offer account controls, including deposit limits, time-outs and self-exclusion, to support players who wish to manage or pause their activity.

Automated Decision Making

We use automated systems to help detect potentially fraudulent transactions, screen for money laundering risk indicators and flag gambling patterns that may suggest harm. These systems support, rather than replace, human review for decisions with a significant effect on your account, such as account suspension. Where an automated process leads to a decision of this kind, you have the right to request human review and to express your point of view.

Changes to This Policy

We may amend this Privacy Policy from time to time to reflect changes in the law, our services or industry guidance. Where changes are significant, we will bring them to your attention through the website or by direct communication before they take effect. Continued use of our services after any update constitutes acceptance of the revised policy.

Complaints and Regulatory Contacts

If you have concerns about how we handle your personal data, we would encourage you to raise them with us first so we can try to resolve the matter directly. If you remain unsatisfied with our response, you have the right to complain to the UK’s independent authority for data protection.

For support with gambling behaviour, or to arrange self-exclusion across multiple operators, the following organisations are independent of Kachingo Casino and offer free, confidential assistance.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your data protection rights, you can reach us at:

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